It is standard knowledge that in the coaching and consulting world, the best people are known by the questions they ask to solicit constructive responses. While we won’t build a whole session on only 4 questions, they actually become door openers that will allow you to dig deeper with your clients. Business owners can also use these questions to examine their own businesses.
When we deal with companies of all sizes the core data and driving principles should be the same except they will vary in volume. To discover the overall health it is best to focus on the core areas to determine if the company is needing assistance, solid or is poised for growth. The areas we focus on deal with employees, customers, processes and finances. Getting a pulse from only four questions can be difficult if you don’t ask the right questions or you aren’t listening to the answer.
Engagement: Are your employees aware of what is expected of them at work? Do you regularly provide support, praise and feedback to them? Do they feel they are understood and the management feels for them in a real and tangible way? Do you provide them with opportunities and encouragement to develop their skills at work? Do they feel as if their input is received and matters? Do they feel engaged?
If you answered “no” to any of the questions above, it’s likely you are dealing with actively disengaged employees. Engagement is the goal, however, according to Gallup’s State of the Global Workplace Report 2013, actively disengaged employees are costing companies billions, in lost revenue.
How can you improve the situation? Three simple things will help start the process: