Do your employees thank you for the meeting they just got out of or are they complaining? Visualize entering a company, team, customer or business meeting. There you are sitting in the room, while someone in the “expert” or “boss” chair speaks to you or at you.
There you sit, not aligned with that person’s mission or vision.
There you sit, feeling apart from the process.
There you sit, lacking energy and the desire for being there.
There you sit, hearing what is going wrong and what you or your team or department needs to change or improve.
How are you feeling?
Are you feeling connected to the meeting?
Are you feeling enthusiastic about being involved at the meeting?
Are you fully present at the meeting?
Are you deeply engaged and listening with your heart and your head?
Are you inspired to collaborate, participate, and contribute? Or, are you ready to fall asleep, argue or count the minutes of what you feel is an eternity?
My experience in four plus decades of being in management and coaching business clients is that the current process of meetings, clearly, must change. Few of today’s meetings proactively include member involvement and actually serve to disengage people rather than engage them, and as a result, the original intention of the meeting falls short of its purpose. Today, the topic of discussion in all businesssis is around establishing a “Strategic Meeting Management” process. Aberdeen Consulting defines this as a process with policies, suppliers and spend managed to drive enterprise meetings & events to derive savings and quality.
Even as a consultant, when I hear the term “Best Practices”, the hair on my neck stands straight up and tingles. Even though I come from Retail and IT industries where the term is very common, I have been less that convinced that they are 100% good for any organization.
The term “Best Practice” is used in many industries to denote the “Best” way to do something, either physically, socially or economically. The basic definition of the term is commercial or professional procedures that are accepted or prescribed as being correct or most effective.
In today’s market place I am finding clients and consumers are all eager to look for the same thing from their providers, i.e., getting an excellent experience with your firm every time, not just once. Your key to being successful in business today is being able to anticipate and meet your customer’s needs and desires in a way that exceeds that of your competitors. It also is necessary for you to proactively be concerned with your customer’s successful implementation and continued use of your service or products. This means staying on top of your customer attitudes and expressing gratitude at every possible point in the relationship. This methodology will allow you to raise your product or service to the level of excellence and out of the commodity category.
Anthony Robbins states: “The biggest mistake organizations make is that they fall in love with their business or products and not with their clients.”
Do you realize that bad work relationships or dissatisfaction within the work environment, are costing companies in this country $360 Billion per year.
You may be asking yourself how that is possible, however all you have to do is examine stress-related health expenses, productivity losses and the costs of high employee turnover to understand the issue. Remarkably this adds up to an estimated $360 Billion per year. Where would you begin to plug this hole in the proverbial bucket? Having been a leader for nearly 40 years, I can honestly tell you that we need to focus on the leadership not necessarily the workers, although we will touch on their level in a future discussion.